STILL NOT SURE?
Frequently Asked Questions
At Lakeshore Transportation, we’re committed to providing clear and helpful information to ensure your experience with us is smooth and stress-free. Whether you're booking a ride, inquiring about our services, or looking for more details on payment options, you'll find the answers here. If you have any other questions or need assistance, don't hesitate to reach out—we’re here to help!
How can I contact Lakeshore Transportation for more information?
You can reach us via phone at (920) 980-2080 or email us [email protected] for ride requests.
What are your operating hours?
Our services are available Monday - Saturday 6am - 9pm. Closed on Sundays and Holidays.
Are your drivers trained to assist passengers with special needs?
Yes, our drivers undergo comprehensive training to assist passengers with various needs, ensuring a safe and comfortable journey for everyone.
How do I know if I'm eligible for transportation through state-funded programs like IRIS or My Choice Wisconsin?
Eligibility for programs like IRIS (Include, Respect, I Self-Direct) and My Choice Wisconsin is determined by specific criteria set by each program. For more information on IRIS, visit the Wisconsin Department of Health Services. Details about My Choice Wisconsin, Community Care and Inclusa can be found on their official website.
Do you provide transportation services for group outings or events?
Yes, we offer transportation for group events, ensuring that all participants travel safely and comfortably. Please contact us in advance to arrange group transportation.
How are transportation fees calculated?
Fees are determined based on factors such as distance traveled, type of service required, and any additional assistance needed. For a detailed quote, please contact us directly.
What measures are in place to ensure passenger safety during the COVID-19 pandemic?
We adhere to all recommended health guidelines, including regular sanitization of vehicles, mandatory mask-wearing, and social distancing protocols, to ensure the safety of our passengers and staff.
Is there a cancellation policy?
Yes, we request that any cancellations be made at least 24 hours in advance to avoid potential cancellation fees and to allow us to adjust our scheduling accordingly.
Can transportation be arranged for non-medical purposes?
Absolutely! While we specialize in medical transportation, we also provide services for personal errands, social visits, and other non-medical needs.
How do I provide feedback about my experience with Lakeshore Transportation?
We value your feedback! You can share your experience by contacting us directly via phone or through the contact form on our website.